Refund policy
Refund & Return Policy
Last updated: 10 - Aug - 2026
Every item at [STORE NAME] is printed on demand just for you. Nothing sits in a warehouse — your order is produced only after you place it. This keeps waste low, but it also means we handle returns differently from a traditional retailer. Please read this page before ordering.
Made-to-order items: no returns for change of mind
Because each product is made specifically for your order, we cannot accept returns or exchanges for buyer's remorse, including:
- You changed your mind about the design or color
- You ordered the wrong size
- You no longer want the item
Please check our size chart on each product page carefully before ordering. If you're between sizes or unsure, email us at [SUPPORT EMAIL] before you buy — we're happy to help you choose.
What we do cover
You're eligible for a free replacement or a full refund — with no need to ship the item back — if:
- The product arrived damaged or defective (manufacturing fault, warped print, ink issue, broken stitching)
- The design was misprinted (wrong placement, wrong colors, wrong item sent)
- The package was lost in transit
Claim window: 30 days
- Damaged, defective, or misprinted items: submit your claim within 30 days of receiving the product.
- Packages lost in transit: submit your claim within 30 days of the estimated delivery date.
Claims submitted after these windows cannot be honored.
How to file a claim
- Email info@funnyandlove.com with the subject line "Order Issue — [your order number]".
- Include a clear photo of the affected product showing the problem. If several items share the same defect, one photo showing them all together is fine.
- Add a short description of the issue.
We'll review and respond within 2 business days. Approved claims are covered entirely at our expense — you keep the original item.
Wrong or incomplete address
If the shipping address provided at checkout is incomplete or invalid and the carrier returns the package to our fulfillment facility, we'll contact you to confirm the correct address and reship the order. A second shipping fee applies for reshipment due to an address error.
Unclaimed returned packages are donated to charity after 30 days and can no longer be reshipped.
Refunds
Approved refunds are issued to your original payment method. Once processed, please allow 5–10 business days for the funds to appear, depending on your bank or card issuer.
Shipping charges are non-refundable except where the entire order is refunded due to our error.
Order cancellations and changes
Orders enter production quickly. You may cancel or change an order — including size, color, or address — within 12 hours of placing it, by emailing info@funnyandlove.com After production begins, we can no longer modify or cancel the order.
Customs, duties, and refused packages
International orders may be subject to import duties or taxes charged by your local customs authority. These are not included in our prices and are the customer's responsibility.
If a package is refused at delivery or abandoned at customs, we are unable to issue a refund, as the item has already been produced and shipped.
Questions
Email us at info@funnyandlove.com and a real person will reply within 2 business days.
Funny and Love